Accolades

Who doesn’t like to be commended for a job well done. Here are a few accolades from our clients.

“When our world changed from government-regulated to customer-driven, Susan helped our senior management team create a plan that would deliver both great numbers and increased customer satisfaction.”

Lorna Francis
Senior Vice President
Toronto Hydro Energy Services Inc.

“Our board wanted to ensure our revised governance structure would serve our vision for Colleges Ontario. Susan asked us the right questions, helped us sort through alternatives and, ultimately, arrive at a model that both streamlines operations and ensures a strategic focus, especially at the Board.”

Linda Franklin
President and CEO
Colleges Ontario

“In my dual roles on both provincial and national wine industry trade associations over the years, I well understand and appreciate why Susan has so often been selected to facilitate sessions which deal with tough issues. Particularly with reference to strategic planning, Susan’s focused objectivity, and challenging approach forces participants ‘to get the elephant on the table’, an approach which has successfully broken log jams, and led to meaningful dialogue on the key issues leading, to both problem resolution, and opportunity identification.

Susan has an innate sense of understanding the mood in the room, helping participants work through the barriers, and moving them towards mutually supported, consensus positions.”

Bruce Walker
Executive Vice President Government Relations
Vincor Canada (A Constellation Company)

• The Butterfly Customer

  
  Let Susan O'Dell and Joan A. Pajunen show you how to keep your customers coming back without having to lose profits in their book "The Butterfly Customer."

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• Susan's Blogs

  • Making Lemonade: Living with a Brain Tumor
  • The Governance Gap